When bringing your pet into the building it must be leashed or caged. This includes the parking lot.

When submitting a Pet Intake Form and Owner Information Form it is up to the owner to fill it out completely.

• Your pet will not be able to be left in the care of Paradise Paws without the completion of forms and submission of vaccination records.

Evaluation

• Dogs will be subjected to an evaluation to participate in playgroup.

• They will have up to 3 days to pass the evaluation.

• If they is aggressive or too fearful we WILL NOT approve them for group play. We can recommend isolated care.

• If the dog is human aggressive we can not accept the dog at all in the facility.

Spayed/ Neutered

• All dogs over the age of 8 months must be spayed/ neutered to participate in playgroup.

• Unspayed/ unneutered dogs over the age of 8 months may still daycare and board with us, they will be in isolated care.

• Dogs will not be able to participate in playgroup until 14 days after their spay/ neuter.

Vaccinations

• Dogs must be up to date on Distemper/Parvo, Rabies, and Bordetella for daycare and boarding.

  • Even if the vaccine expired the day before your appointment, we WILL NOT be able to accept the dog. 

  • Grooming appointments are only required to have Rabies vaccination

  • Vaccinations can be photocopied. The header of the vet’s office information needs to be visible on the paperwork and expiration dates need to show.

After Hours Care

• Dogs must be picked up by 7 pm on regular business week days, 5 pm on weekends, or 5 pm on major holidays. View our hours for more information.

• Daycare dogs that are not picked up by closing: we will contact you and they will be placed into boarding for the night. If there is no answer, the dog will be placed for boarding for up to 3 days. If no communication is made by the 3rd day, proper authorities will be contacted and the dog will be handed over to them.

Vet Visits

• If your pet is to fall ill or get injured when under our care we will contact you immediately.

• If you or your emergency contact do not answer and it is an emergency we will take the animal to your vet, go over treatment, and have a charge put on your account.

  • If your vet demands payment at the time of treatment Paradise Paws will pay for the treatment and require you to return the payment to Paradise Paws.

• If your vet is not open and it is an emergency and you can not be contacted, we will bring your pet to Mass RI Veterinary ER 477 Milford Rd, Swansea, MA (508) 730-1112.

Flea Treatment

• It is recommended to have a flea preventative for dogs.

• We will treat the fleas with a flea bath.

• If you are unaware that your pet has fleas and we discover them, we will contact you and we will treat the animal. No exceptions.

• Paradise Paws is not liable for any parasite that is transmitted to your pet

Information Storage

• All information will be stored in our database called Gingr. This database is used in thousands of kennel and vet facilities. Your information is secure and will not be given to anyone.

New Holiday Deposit Policy

• The holidays are always our busiest periods, and we want to make sure every family who needs a spot is able to reserve one with confidence. To help us manage demand more fairly and prevent lost spaces from last-minute cancellations, we are introducing a Holiday Deposit Policy beginning January 1, 2026. This will replace our current holiday cancellation fees. 

• A 50% deposit will be required before we can confirm any reservation that falls on one of the following holidays or peak periods:

  • Holidays for 2026

    • New Year’s: Wednesday & Thursday December 31 2025 – January 1

    • Memorial Day Weekend: Saturday-Monday May 23-25

    • Juneteenth: Friday, June 19

    • Fourth of July: Saturday, July 4 & Sunday, July 5

    • Labor Day Weekend: Saturday–Monday September 5-7

    • Columbus Day Weekend: Saturday–Monday October 10-12

    • Thanksgiving: Thursday–Sunday November 26-29

    • Christmas: Thursday–Sunday December 24-27

    • New Years 2027: Thursday-Sunday December 31-3
       

• Cancellation Terms

  • Deposits are refundable if canceled 4 or more days before the start of the reservation.
     

  • Cancellations made within 3 days of the start date are non-refundable.

  • Cancellations all other times of the year, we will collect no call no show fees for daycare and boarding at 50% of the total.
     

  • This update helps us reserve holiday spots with confidence, manage our staffing fairly, and ensure all pups receive the best care during high-demand times.

Who can pick up your pet?

• Only the person(s) listed under “Owner” on the Owner information sheet and the “Emergency Contact” are allowed to pick up your pet.

• You can always call ahead or let us know at drop off of the name of the person picking up.

• If you would like, you can fill out the “Extra Persons for Pick Up” form to list multiple people who can pick up.

• If we do not recognize you or the person picking up, we may ask for ID just to verify that it is you or the person you requested to pick up. Please make sure if you have an external person picking up that they know if this policy and bring their ID.

Holiday Hours 2024 (9 am - 5 pm): New Years Day, Memorial Day Weekend (Saturday-Monday), Labor Day (Saturday-Monday), Columbus Day (Saturday-Monday), Veterans Day (Saturday - Monday), Thanksgiving (Thursday-Friday), Christmas (Tuesday - Wednesday), New Year's Eve.